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You are advising a colleague about best practices when troubleshooting. You have suggested the following actions to help identify the problem: Gather information, duplicate the problem, question users, identify symptoms, and approach multiple problems individually.
If you are following the troubleshooting model, what other piece of advice should you give?
What is a symptom of a computer’s power supply beginning to fail?
If technicians are attempting to replicate a problem reported by a user, what are they doing?
After performing the standard troubleshooting steps, your built-in Ethernet port still isn’t functioning. Which option should you check before escalating the problem?
Why should you consult your hardware manufacturer’s documentation prior to attempting a Do-It-Yourself fix?
What are grinding noises coming from the system most likely a warning sign of?
If you purchase and install a third-party graphics card into your workstation, what should you do to ensure its proper operation?
How should you approach troubleshooting when there are multiple levels of work?
In which step of the troubleshooting process do you question the obvious?
If you plan on diagnosing a problem by searching technical forums or other Internet resources, what information should you provide if you are getting an error message?
Why is it important to ask a user questions when first hearing about a problem?
You just connected a monitor to your VGA port, but the monitor is showing the same thing that is on your laptop screen. What do you need to do in order to have different applications open on each display?
What is the most important question to ask a user when trying to determine what a problem is, and why?
During the troubleshooting process, what should you do if implement a solution but find that it didn’t solve the problem as anticipated?
If there are errors during the Power-On Self-Test (POST), how does the computer tell you what the problem is?
Once a theory is confirmed, meaning that you have found the root cause of a problem, what should you do next?
What would you need to do if you wanted a computer to always look for a bootable CD before looking to the local hard drive?
What is a symptom of an overheating computer?
While you are performing troubleshooting, a program is not responding and will not close when the exit button is clicked. How can you end the frozen program without losing your other work?
What command would you use if you wanted the computer to obtain an IP address from the network host?
What is the last step of the troubleshooting process?
After resolving a problem for a user, what can you do to help avoid similar problems in the future?
If you are experiencing a problem caused by an outdated driver, where should you look to update it?
What is the first step in the CompTIA troubleshooting model?
What command would you enter if you wanted to test the integrity of the E drive and repair any errors that are found?
You notice that your monitor is flickering a lot. What is a likely explanation for this issue?
What should you do when you suspect that there are multiple issues to troubleshoot?
You cannot access the wireless network. In Device Manager, you see a small red X near the network adapter. What does this indicate?
You press the power button on a computer, but it does not start. What is the first thing that you should do when diagnosing this problem?
When you start a troubleshooting discussion with a user, what should you have them do?
What command would you use if you wanted a computer to drop its current IP address?
Manufacturer websites are a great source for what types of resources?
What should you do before you put a plan into action?